Servqual questionnaire to see customer satisfaction (44) question for €5


Serf Kowal is a multidimensional questionnaire that measures quality in the service sector, short for two words.

Serf (service) and Qual (quality), which is a model used to measure user satisfaction, and to measure difference

Between client expectations of service and service already provided to them

A very important questionnaire to see and work on service gaps that managers should do

It helps them solve the company’s internal problems and find out in which section there’s a deviation to solve the malfunction.

The company can obtain comprehensive quality in and improvement of the company’s services to reach the desired goal, and through it.

The company can collect as many customer data as possible and use it to create potential customers.

I advise every manager to take advantage of this service because it has a positive impact on the company.

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